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Sales Support Coordinator

Location: Berlin, Germany, United Kingdom
As a Sales Support Coordinator you will work by partnering with the Sales & Delivery Teams and your wider network, taking ownership of your aligned clients’ needs and demand. This will require a depth of engagement with a focus to progress opportunities through the stages of sale, gathering all of the requirements prior to passing to the aligned Client Services Coordinators in order to process and event manage right first time.  You will work within your specific sales support purpose and remit in collaboration with your Clients, Sales Team members, Client Services Coordinators and global functions to develop and maintain new and existing customer relationships and accelerate growth opportunities now and in the future. 
 
What you’ll do to succeed
 
- Create and manage productive conversations with Senior Leaders at prospect/client companies 
- Partner brilliantly with internal and external stakeholders to build strong working relationships, trust and appreciation
- Work closely with internal cross functional teams to deliver on results in support of our customers, Sales Team colleagues and Client Services Coordinators
- Using your research skills to really understand our clients’ needs you will undertake and coordinate key research, analytics and writing of discussion documents, presentations and actively input to proposals based on needs and issues facing named Clients
- Support, foster and maximize sales and profitable revenue by spotting opportunities to upsell and/or cross sell and following up on them
- Undertake all tasks, activities, sales support coordination, workshop follow up and meetings relating to all customers requirements whilst delivering our Client Services purpose - “to exceed expectations by consistently providing Legendary Service”.
- Proactively foster and develop ongoing relationships with customers through raising awareness of our product range; coordinating, supporting and reinforcing key global marketing campaigns; portfolio education; consistently meeting and surpassing service expectations
- Understand and contribute to wider projects and/or client programmes whilst representing Client Services – Commercial Operations brilliantly
- Act as Super User in CRM (and other databases) by providing support and expertise to Global Sales & Delivery Team. Manage data entry, run reports and support troubleshooting as necessary
- Be a trusted advisor to everyone you are connected to/with ensuring that you use your knowledge and expertise to continually mentor and educate others whilst developing ways of working, relationships and everyone’s experience of Client Services.
- A fantastic talent to have business conversations (both verbally and in writing) in multiple languages
 
What you’re great at
 
- You will have an outgoing nature, eager to build relationships and a desire to learn
- You will be a confident and proactive communicator, with acute listening skills
- You will be a flexible, pre-emptive, responsible self-starter and a team player who works calmly under pressure
- Possess excellent time management, project management and prioritization skills
- Focus on sales and client objectives that are realistic, attainable and measurable, scalable globally and manage expectation accordingly
- Spotting opportunities to improve the way we work and make it easier for customers (internal and external) to do business with us.
- Take action when needed to manage client communication
- Knowledge of industry and concepts, sales cycles and buying influences with the ability to overcome objections while using customer cues to guide conversations
- Strong phone presence with excellent listening skills
- Ability to demonstrate the link between the needs of the client and our capabilities to deliver operationally 
- Ability to work effectively as part of a number of diverse, often remote, teams
- Ability to interact with people at all levels
- A strong understanding of the end to end customer journey and the impacts on how
 
How you’ll show up
 
- Excellent written and verbal communication skills with the ability to deal with multiply activities at any one time
- Detail oriented, able to monitor & track progress efficiently
- Able to represent the Insights Brand globally
- A creative problem solver
- The drive and initiative to achieve personal and organizational objectives
- A passion for performance-based environments
- Ability to work calmly under pressure
- Ability to adapt to the needs of multiple colleagues and internal customers
- Strong attention to detail
- Quick on your feet with a ‘can do’ attitude
- A desire for personal development and a willingness to learn
- A positive ambassador for the brand, the strategy and the organization
- Comfortable with ambiguity
 
Other Requirements
 
- Minimal travel may be a requirement of this role
- As this is a globally focussed role, additional language capabilities are advantageous
 
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