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Technical Support Analyst

Dundee, hybrid
We are looking for Technical Support Analyst to join our global team.
This is a great opportunity if you have 4+ years desktop support experience and enjoy solving problems, either in person or remote, and you are able to build good working relationships and trust.
Key responsibilities:
  • Primary escalation point for the Service Desk team
  • Support the project team with the transition of new IT services, and ensure the quality of transition into the Business.
  • Provide and promote first-class, proactive IT customer support
  • Provide 3rd line technical support to the IT Service Desk, following Problem management and Incident Management processes. 
  •  Support various business services and desktop applications.
  • Providing mentoring and support to the IT support team, performing senior duties and represent Enterprise Technology to the rest of the business
Tech Stack you are familiar with:
  • Proven experience successfully transitioning services into the IT Service Desk
  • Proven experience operating & administering a Service Desk Management System
  • Excellent working knowledge of Windows Operating Systems
  • Excellent working knowledge of Security applications and Services (Anti-Virus Encryption).
  • Excellent working knowledge of Active Directory and Office 365 user administration
  • NTFS and File Share permissions
  • Knowledge of Local and Wide Area Networks
  • Familiarity with the ITIL framework
Location: Dundee, hybrid
Contract: Full time, permanent
  • 35 days holidays
  • Discretionary Annual Bonus
  • Private Medical Insurance
  • Income Protection
  • Pension Plan
  • Health Cash Plan
  • Life Assurance
  • Electric Car Scheme
  • Gymflex
  • Employee Giving
  • My Advantage – Employee Discounts
  • Critical Illness cover
  • Employee Assistance Programme
  • Holiday purchase option
Who are Insights?
We’re a Learning and Development company founded 30 years ago in Scotland. Our personality profiling platform helps people understand themselves and others, and why they act the way they do.
Our products and services are available in 31 languages and used globally in over 51 countries, to increase self- awareness and help enhance organisational and team performance.
Interested? Please apply and connect with me.
 Before applying for a role at Insights, please review our Recruitment Privacy Policy

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