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Sales Support Coordinator

Haarlem, Hybrid

Are you passionate about providing a legendary experience for clients and colleagues?

Are you excited & motivated by working as part of a global team that supports our successful sales function?

If the answer is YES!!…..then our Sales Support Coordinator role would be a great career move for you.


Who are Insights?

We’re a Learning and Development company with people and innovation at our heart. Our purpose at Insights is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything that they do.

Our Head Office is in Dundee and we operate in over 50 countries around the world, in more than 11 languages with over 650k learners per year. Our clients range from local start-up companies to major global corporates with the aspiration to create a thriving learner community through personalised learning and an engaged practitioner community.

Here in Haarlem there are 25 people in our fabulous central offices where you’ll quickly feel part of our amazing team. You'll engage with colleagues and clients in other locations every day through emails, phone calls and video chats so you always feel connected. This is a hybrid role and whilst we do offer flexibility around working patterns, we'd like you to be in the office 2 days a week.


What’s the role?
You’ll be an Ambassador for Insights internal and external clients acting as the main point of contact across the Netherlands supporting our Partner community. Using your exceptional customer care skills you’ll sustain, grow and develop our Partners through their understanding and use of the Insights Discovery portfolio within their learning solutions for their clients.



Day to day you’ll:
-
Provide post-sales support to our Partner Account Managers for their managed partners

-Engage with Partners to deepen their understanding and use of Discovery in their business
-Support the qualification and development of recruitment opportunities including the initial onboarding of new partners
-Manage phone and inbox inquiries from our Partners and Learning Practitioners
-Provide sales support to Partner Channel in set up of new Partners
-Plan and prioritise activities to deliver on agreed sales goals
--Communicate and articulate the Insights Value Proposition and Strategy to Licensed Practitioners, to differentiate Insights from our competitors
-Develop knowledge of Partner network, including agreements and regional strategy and terminology
-Acquire thorough knowledge of Discovery suite and education and upskill Learning Practitioners & Partners in the application and value
-Develop cross team relationships and perform seamlessly in the hand off of activities/tasks


What you’ll bring  
-
Confident and professional written and verbal communicator in Dutch & English

- Knowledge of interacting with customers in a sales/customer services environment
-Experience of working as part of a highly productive team and can demonstrate flexibility regarding working in a continually evolving environment
-Strong organisational skills, with an ability to manage your own workflow and team demand
-Proven ability to work under pressure and adhere to deadlines
-Methodical and highly organised with the ability to think clearly under pressure
-Excellent rapport building and relationship management skills
-Accurate data entry skills along with great attention to detail
-Able to handle enquiries by listening to and understanding the needs of customers
-An understanding of social selling  


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