We’re a global learning and development company with product and innovation at our heart. Our purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything that they do.
We operate over 50 countries around the world in more than 11 languages with over 650k learners per year. Our clients range from local start-up companies to major global corporates and are across all sectors including Pharma, Banking & Finance and Tech, with the aspiration to create a thriving learner community through personalised learning and an engaged practitioner community.
Your Purpose in the role
As Partner Operations Manager, you’ll be an integral part of the Global Partner Leadership team. You will work closely with Head of Partner Channel & Partner Leadership to support the channel being able to execute the strategy, deliver an exceptional Customer Experience and achieve revenue targets.
Your main responsibility will be managing change into the channel. You will serve as the key liaison point and ‘Voice of Partner with all critical stakeholders in the business ensuring the team are ready to ‘accept’ change.
You will be the point person for the channel - managing stakeholders, representing Partners and mobilising resources internally at Insights to enable success in the field, with other sales channels and with our customers.
You will also have accountability for working with the wider Sales operations team designing, implementing and managing efficient processes that support the overall business objectives of the Global Partner channel. This will include a continuous improvement mindset and understanding themes and root cause.
What’ll you’ll be involved in day to day
- Strategy - Working in collaboration with the Partner leadership team to define and support the execution of the Partner sales strategy -Change Management - Be the key lead for the Sales Channel on any projects/product launches which will impact the Partner Sales team & Partners (for example new product launches, Customer platform). -Voice of the Customer – bringing their voice into the room when working with stakeholders on change initiatives and any specific Partner requirements are taken into account -Accountability - ‘readiness’ activity stemming from any change initiatives ensuring both the sales team and customer are set up for success -Issue Management - Serve as the liaison between Sales teams and all support functions to troubleshoot and root cause any customer trends -Insight - Work in collaboration with the Data & Reporting Manager on value add reporting content to help both the Sales team and customer (Forecasting, Lead Management, Aged Debt, Pipeline, Exec Reports, Headcount Reports) -Sales Forecasting - Assist the Head of Channel and Sales Leaders in the budgeting process / portfolio management process
What you'll bring to the role
-Operational experience of partner lifecycle management and scaling up in a Global firm -Partner Relationship Management usage/optimisation -Understanding of Partner channel pricing, education, enablement and how to optimise the Partner channel working with a Direct channel -Strategic thinking and expert influencing skills with partner leaders -Experience in advising Sales leaders on all aspects of their business and teams -A strategic sales perspective to the table when dealing with internal partners -Credibility with internal leaders, from Team Leaders to the Executive Team -Able to help Sales Leaders meet all their obligations -Represent reality to help protect selling time in the channel -Communication across channels and functional departments
We’ll offer you a highly competitive basic salary along with a discretionary bonus. Some of the benefits we offer include: