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Senior Key Account Manager

Singapore, Remote

If you have a passion for sales, love working with a highly motivated, successful sales team and have aspirations to become a future leader & manage a team- this is the opportunity for YOU!
 
We’re seeking a real self-starter, with extensive sales experience to join our APAC business, based in Singapore as a Senior Sales Key Account Manager,. The role is primarily focused on acquisition for our Singapore business, and you will be driving local marketing indicatives, campaigns and attraction strategies to build our footprint in Singapore and across the Asia Pacific Region. You'll need to be fluent in Mandarin as well as English as you'll be growing business in China.
  
You’ll have a proven ability to attract and develop new business as well as maintaining a portfolio of clients across APAC. Working closely with the Key Account Manager in region, your goal will be to aggressively grow the Indian footprint in our Learning and Development operation.


Who are Insights?
 
We’re a global learning and development company with product and innovation at our heart. Our purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything that they do. 
 
We operate over 50 countries around the world in more than 11 languages with over 650k learners per year. Our clients range from local start-up companies to major global corporates and are across all sectors including Pharma, Banking & Finance and Tech, with the aspiration to create a thriving learner community through personalised learning and an engaged practitioner community.
 
The APAC region is key to our business growth and the Indian territory is proposed to move from 5% to 15% contribution within the region in the next 12 months. We are investing in our customer facing digital offerings and deploying Dynamics 365 and other technologies to enhance our Partner experience.   
 
Your purpose in the role
 
You’ll be a proactively manage a portfolio of accounts through building customer relationships and qualifying new business opportunities from initial enquiry.  You’ll build relationships to meet the client needs, enabling Insights to maximise potential business opportunities, whilst consistently providing a legendary customer experience thereby achieving revenue and contribution targets.
 
What you’ll do to succeed
  • Nurture clients to enable long-term relationships and enhance customer loyalty
  • Work collaboratively across teams globally with a knowledge of overall business strategy and goals
  • Plan and prioritise sales activities and towards achieving agreed business goals, maintaining contribution levels, margins and managing productivity output
  • Position the value of Learning Journeys and multi-stage projects
  • Demonstrate value to your clients through a thorough knowledge of Insights methodology, resources, solutions, and services
  • Ensure client information is up to date and accurate by using D365 activities tools and systems
  • Manage pre and post workshop logistics, liaising closely with wider departments including the Delivery team, Client Services, Legal and Finance
  • Follow the process steps outlined in the EPS program in a consistent and accurate manner

What you’ll bring
  • Fluency in English and Mandarin 
  • Extensive knowledge of building, managing, and maintaining strong relationships alongside building networks of contacts inside a client organization
  • Experience in leveraging successes to drive additional and ongoing business in a key account
  • Proven experience of interacting with clients in a sales/targeted environment
  • Strong capability and experience in Social Selling with experience in LinkedIn Sales Navigator
  • Exceptional communication skills and telephone presence to build a rapport with clients and internal contacts and provide legendary customer experience
  • Team collaboration to manage the full Key Account portfolio of accounts
  • Extensive experience in investing time in your accounts and proactively maximizing the value of the portfolio
  • The ability to demonstrate value to your clients through a thorough knowledge of Insights methodology, resources, solutions, and services
  • Expertise in prioritising competing demands to make best use of time to meet deadlines and targets
  • Professional business judgement and strong organisational, analytical, and problem-solving skills
  • Experience in mobilizing internal resources at the right times in the client relationships, to set both the client and the internal resource up for a successful engagement


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