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IT Service Desk Analyst - NL

Haarlem, hybrid
IT Service Desk Analyst in Netherlands, anyone?

We are looking for an IT Service Desk Analyst to join our global Service Delivery Team. 

This opportunity is especially good if you are an IT specialist with 1 - 2 years of experience who would like to build on your existing skills and develop your career further in a supportive environment. 

You would be joining a dynamic team within a well-established company and you would have many opportunities to collaborate with and learn from other tech teams within Insights. 

You would have the full support of 13 colleagues from the Service Delivery Team, but in our Haarlem office you would be the primary IT specialist, so you must be comfortable working both independently and as part of the team. 

Personally - you enjoy solving problems, either in person or remote, and you are able to build good working relationships and trust.

We would also like you to come to our HQ in Scotland to receive full training and meet with the entire team in person. 

Tech Stack you are familiar with:
    • Operating a Service Desk tool to support both local and remote users
    • Knowledge of Windows Operating System/Client Anti-Virus System/Active Directory and Exchange user administration
    • NTFS and File share permissions
    • Networks
    • Microsoft365 suite and Microsoft Endpoint Configuration Manager (MECM)
    • Experience of imaging & configuring Windows laptops/desktops
Location: Haarlem (hybrid)
Contract: Full time, permanent 

Who are Insights?
We’re are a Learning and Development company founded 29 years ago in Scotland. Our personality profiling platform helps people understand themselves and others, and why they act the way they do. 

Our products and services are available in 31 languages and used globally in over 51 countries, to increase self- awareness and help enhance organisational and team performance. 

    • Solid salary
    • 25 days holidays +1 day for work anniversary
    • Annual discretionary bonus 
    • Train card reimbursement 
    • Employee Assistance Programme
    • Death/Life Assurance
    • Cycle to Work Scheme - coming soon!

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