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Order Fulfilment Coordinator & Office Administrator

Paris, France

Who are Insights?

We're are a Learning and Development company with people and innovation at our heart. Our purpose at Insights is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything that they do. We provide a range of amazing learning and development solutions used by some of the biggest and most influential organisations around the world.

Our Head Office is in Dundee and we operate in over 50 countries around the world, in more than 11 languages with over 650k learners per year. Our clients range from local start-up companies to major global corporates with the aspiration to create a thriving learner community through personalised learning and an engaged practitioner community.

What’s the role?

This position has a real level of responsibility and plays a key role in the process to make sure that each client event runs successfully as well as supporting the office with a variety of admin tasks. You’ll be part of a small fulfilment team who are based in the UK & Europe and will be based at the Paris office most days alongside colleagues from other departments. You'll engage with colleagues across the business worldwide to understand what is needed for each event, which will vary every time, making sure they have everything they need to run their events successfully.

We’re offering this role for an initial period of 13 months on a fixed term contract and you’ll be welcomed as a part of the team here at Insights, receiving all the same benefits as our permanent colleagues.

Day to day you’ll:
  • Process orders from the Client Support Team – each order will vary in complexity and is tailored to the client’s specific requirements, so you need to work through each order with care paying close attention to all the details, as getting the order 100% correct is crucial to the success of each event
  • Prepare each individual order to the client's specific requirements and will usually include printing profiles & literature, materials and any other necessary items, you'll then box it all up and use the online portal to arrange a courier to ship them
  • Carry out quality checks on all orders before they are shipped
  • Ensure we have commercial invoices for all orders outside of the UK and add all the details on Excel to track them
  • Communicate daily with colleagues worldwide using MS Outlook & Teams
  • Ensure a stock of materials are kept at an acceptable level, placing material PO’s as required
  • Arrange for pick-ups and returns from venues, clients and staff
  • Support Client Services and colleagues in the office with general administrative tasks 
What you’ll bring 
  • You'll be fluent in French and English and be confident communicating verbally and written in both languages
  • Great attention to detail always striving to get it right first time for our clients 
  • Passion for delivering a legendary customer experience and always prepared to ‘go the extra mile' in delivering support on time and to the highest standards 
  • Excellent networking skills which will allow you to build partnerships across the business to support your desire in delighting the customer
  • Exceptional communication skills which will be demonstrated when sharing relevant information with customers in writing and over the phone
  • A proactive approach to problem identification and solution 
  • An open mind and ability to adapt in a dynamic, ever-changing environment demonstrating a growth and change mindset 
 
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