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Order Fulfillment Coordinator

Austin, TX

Who are Insights?

We're are a Learning and Development company with people and innovation at our heart. Our purpose at Insights is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything that they do. We provide a range of amazing learning and development solutions used by some of the biggest and most influential organisations around the world.

We’re a friendly, sociable bunch and you'll connect with your colleagues across the world on a daily basis. This role will be a mix of coming into the Austin office and working from home each week. We provide you with all the equipment that you need for your home working so you're set up for success. We believe in having a work/life balance and can also offer some flexibility around working patterns.

What’s the role?

This position has a real level of responsibility and plays a key role in the process to make sure that each client event runs successfully. You’ll be working as part of a small team who all work really closely together from our lovely, new Austin offices. You’ll engage with colleagues across the business worldwide to understand what is needed for each event, which will vary every time, making sure they have everything they need to run their events successfully.

Day to day you’ll:
  • Process orders from the Client Support Team – each order will vary in complexity and is  tailored to the client’s specific requirements, so you need to work through each order with care paying close attention to all the details, as getting the order 100% correct is crucial to the success of each event
  • Prepare each individual order to the client's specific requirements and will usually include printing profiles & literature, materials and any other necessary items, you'll then box it all up and use the online portal to arrange a courier to ship them
  • Carry out quality checks on all orders before they are shipped
  • Ensure we have commercial invoices for all orders and add all the details on Excel to track them
  • Communicate daily with colleagues worldwide using MS Outlook & Teams
  • Ensure a stock of materials are kept at an acceptable level, placing material PO’s as required
  • Arrange for pick-ups and returns from venues, clients and staff
What you’ll bring 
  • Great attention to detail always striving to get it right first time for our clients 
  • Passion for delivering a legendary customer experience and always prepared to ‘go the extra mile' in delivering support on time and to the highest standards 
  • Excellent networking skills which will allow you to build partnerships across the business to support your desire in delighting the customer
  • Exceptional communication skills which will be demonstrated when sharing relevant information with customers in writing and over the phone
  • A proactive approach to problem identification and solution 
  • An open mind and ability to adapt in a dynamic, ever-changing environment demonstrating a growth and change mindset 
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