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Business Development Account Manager

Haarlem, Netherlands
Insights is a global learning and development company with product and innovation at our heart. Our purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything that they do.

More than six million learners have experienced the benefits of our work, and we’re just getting started. We have ambitious growth plans and are on a journey to continue the growth of our business. Our learning and development products are used by some of the biggest and most well know brands in the world. 

Your purpose in the role

As part of the Business Development Team, you will develop customer relationships through providing legendary customer experience and thereby growing our existing portfolio of accounts in alignment to our Global Sales Strategy.  Developing new clients is important but in this role you will be developing it mainly through existing clients, using your expertise to understand their needs and increase their use of our products.

What you’ll do to succeed

-  Proactively develop a portfolio of accounts through deepening customer relationships by understanding their business needs and the value Insights can bring
-  Proactively qualify and develop new business opportunities within your portfolio of accounts by bringing value to every step of the client experience with Insights. 
-  Nurture clients to enable long-term relationships and enhance customer loyalty
-  Work collaboratively across teams globally with a knowledge of overall business strategy and goals
-  Consistently providing a legendary customer experience thereby achieving revenue and contribution targets.
-  Plan and prioritise sales activities and towards achieving agreed business goals, maintaining contribution levels, margins and managing productivity output
-  Ensure client information is up to date and accurate by using CRM activities tools and systems
-  Manage pre and post workshop logistics, liaising closely with wider departments - Delivery team, Client Services, Legal, Finance etc. 
-  Follow Global Order Management/EPS processes to ensure transactions are fulfilled in a timely and efficient manner

How will you do this?

-  You will use your strong communication skills to build a rapport with clients and internal contacts and provide legendary customer experience
-  You will work as part of a team to manage the full Business Development portfolio of accounts  
-  You will support client opportunities as requested for your team and other parts of the global business in line with our business strategy
-  You will acquire a thorough knowledge of Insights methodology, resources, solutions and services
-  You will have the ability to prioritise competing workloads to make best use of time to meet deadlines and targets
-  You will demonstrate professional business judgement and strong organisational, analytical and problem-solving skills
-  You will have the ability to perform flawlessly and professionally in a fast-paced environment – along with the grace and willingness to change direction when circumstances demand

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