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Client Services Coordinator 3 - 6 Month Fixed Term Contract

Aarhus, Denmark

As a Client Services Coordinator, you will be responsible for providing client support to our Sales and Delivery teams. You will be responsible for ensuring excellent client service, event support, account development and administration for any relevant clients.  You will perform an array of tasks such as leading and managing events into fruition, managing the workshop logistic process, fulfilling client orders, creating, and maintaining online accounts and partnership working with all teams across the business to ensure a high level of client satisfaction.

What you’ll do to succeed
  
Understand and meet the needs of customers and provide help and support to colleagues to ensure customers receive superior service
 
Proactively develop strong relationships to maximise on the potential within our clients.
 
Manage pre and post-workshop logistics, liaising closely with the sales function to facilitate an excellent customer experience
 
Follow ordering processes to ensure transactions are fulfilled in a timely and efficient manner
 
Proactively develop strong relationships to maximise on the potential within our customers
 
Receive, log, investigate and resolve customer queries in a way that builds client loyalty
 
Create, manage, and ensure accurate information is on Insights online, CRM and Global Order Management
 
Produce key reports in line with customer service agreements
 
Manage and arrange conference calls and webinars in support of internal and external customers
 
Monitor shared email in-boxes to ensure customer enquiries are dealt with or escalated to the appropriate person in a timely manner
 
Provide email inbox holiday cover for other roles within the team
 
Support fulfilment of customer orders including:
 
Supporting with customs documentation and processes
 
Manage small stocks of materials to be kept in the office
 
Manage fulfilment of small orders for customers where approved for local fulfilment (including picking and packing orders and managing shipping companies locally).
 
Liaise with approved local suppliers to support fulfilment activity 
 
Report on all local purchasing and fulfilment activity
 
How you’ll show up
 
With a strong passion for legendary customer experience and always prepared to ‘go the extra mile' in delivering support on time and to the highest standards
 
You will use your strong communication skills to share relevant information with customers
 
Take ownership and responsibility when handling inbound customer enquiries
 
You will constantly seek new and innovative ways to meet and exceed our customers' expectations, making recommendations and suggestions to improve processes and procedures as appropriate
 
You will ensure your knowledge of our products is current and comprehensive, so you are able to describe the features of products and services accurately and relate them to the customer’s needs
 
Takes responsibility for their actions and accepts accountability
 
Participates willingly in the team and keeps other team members informed and up to date by sharing useful or relevant ideas and information
 
Demonstrates the drive and initiative to achieve personal and organisational priorities
 
Highly motivated, articulate, and meticulous with great attention to detail 
 
Ability to prioritise and work under pressure with good time management
 
A proactive approach to problem identification and solution 

What you’re great at

You will ideally have experience of supporting customers and client relationship managers as part of the sales process and experience of using CRM systems
 
You will have solid and proven office administration experience
 
Ability to work as part of a team and demonstrate flexibility with regards to working in a continually evolving and demanding environment
 
Confident and professional communicator
 
Proven ability to work under pressure
 
Methodical and highly organised with the ability to think clearly under pressure
 
Able to build relationships 
 
You will have accurate data entry skills and high attention to detail
 
Able to handle enquiries by listening to and understanding the needs of customers
 
Able to display initiative in problem solving
 
You will have good IT skills particularly in MS Word, Outlook, Excel, and PowerPoint


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