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Practitioner Community Consultant - Internal

Haarlem, hybrid
Your purpose in the role

To support an eco-system of practitioner communities in the region and in clients that is self-sustaining; where practitioners feel a strong sense of belonging, and a place where they can learn, grow and develop as a practitioner of Insights.

What you’ll do to succeed

•    Partnered consultancy with high-value, and high-potential practitioners
•    Supporting practitioners to continue their learning journeys 
•    Delivery of practitioner journey touchpoints- pre and post IDA
•    Supporting the Connections Content & Community Owner with translated content for Connections
•    Working with Account Managers to build relationships with high-value and high-potential practitioners
•    Implementation of practitioner learning journeys across language/geography
•    Developing and partnering with champion practitioners identified through the Communities Coordinators and/or client relationships
•    Identification of routes to move Insights "out of the classroom and into the business" to systemically embed it within client organisations
•    Establishing Insights Discovery within the organisation and integrating Insights’ methodologies into business approaches and other methodologies
•    Building personal capability around current thought leadership trends to further develop consultancy expertise to provide added value and impact to practitioner relationships
•    Capturing of client updates and commercial opportunities through D365/CRM system to feed the ongoing sales process
•    Responsibility for the quality of advice shared with our practitioners through the inbox, forum and events 
•    Regular attendance at the Sales Forum to share updates and learn more about what’s going on in the customer’s world

How you’ll show up

•    As an expert in the Insights Discovery portfolio, you will know which content areas can support practitioners to address their particular business need
•    You will be very knowledgeable about the content of the IDA to be able to support the pre and post IDA journey for the practitioners
•    You will know your way around Connections and the resources that are available for practitioner on the platform
•    You will be skilled in working collaboratively with other areas of the function and effective in working with Account Managers to understand their account strategy as you support practitioners
•    You will know how to support a practitioner giving them the knowledge and confidence to deliver something tangible and practical within their own organisation

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