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Partner Operations Manager (Internal)

UK, Remote

Your purpose in the role


As Partner Operations Manager, you will be an integral part of the Global Partner Leadership team.   You will work closely with Head of Partner Channel & Partner Leadership to support the channel being able to execute the strategy, deliver an exceptional Customer Experience and achieve revenue targets.  

Your main responsibility will be managing change into the channel.  You will serve as the key liaison point and ‘Voice of Partner with all critical stakeholders in the business ensuring the team are ready to ‘accept’ change.
You will be the point person for the channel - managing stakeholders, representing Partners and mobilising resources internally at Insights to enable success in the field, with other sales channels and with our customers.

You will also have accountability for working with the wider Sales operations team designing, implementing and managing efficient processes that support the overall business objectives of the Global Partner channel.  This will include a continuous improvement mindset and understanding themes and root cause.


 

What you’ll do to succeed


Strategy - Work in collaboration with the Partner leadership team to define and support the execution of the Partner sales strategy
Change Management - Be the key lead for the Sales Channel on any projects/product launches which will impact the Partner Sales team & Partners (for example new product launches, Customer platform).
Ensure the Voice of Customer is taken into the room when working with stakeholders on change initiatives and any specific Partner requirements are taken into account
Be accountable for all ‘readiness’ activity stemming from any change initiatives ensuring both the sales team and customer are set up for success
Issue Management - Serve as the liaison between Sales teams and all support functions to troubleshoot and root cause any customer trends
Insight - Work in collaboration with the Data & Reporting manager on value add reporting content to help both the Sales team and customer (Forecasting, Lead Management, Aged Debt, Pipeline, Exec Reports, Headcount Reports etc)
Sales Forecasting - Assist the Head of Channel and Sales Leaders in the budgeting process / portfolio management process
Be the voice of reality in protecting selling time by prioritizing high-value time requests from internal partners

 

How will you do this?

 
  • You will be an integral part of the Partner Leadership Team.
  • You will become the go-to person for navigating the myriad of operational processes we need to execute.
  • You will build partnerships and networks across the business that will enable you to be successful.
  • You will use your influencing skills to ensure we meet all of our required timelines and due dates, as well and ensuring that our internal support functions are meeting their SLA’s for sales and for clients.

 

How you’ll show up

 
  • You will be a Champion for the  Partner Channel internally at Insights.
  • You will be  role model our “working together value, always in dealing respectfully and collaboratively with internal partners, even when the pressure is on and the stakes are high.
  • You will be prepared and professional, in command of the details of your work and larger organizational dependencies.
  • You will be a Systems Thinker with an eye towards how we can best execute our strategy.
  • You will be a trusted advisor to the Head of Partner Channel and to the overall Sales Leadership Team.
  • You will lead by example, as an effective communicator, coach and collaborator across multiple functional and geographically based teams.
 

Required experience

 
  • 5 years plus of managing Global Partner Channel operations
  • Operational experience of partner lifecycle management and scaling up
  • Partner Relationship Management usage/optimisation e.g. Impartner or equivalent
  • Understanding Partner channel pricing, education, enablement
  • Understanding of multiple channels to market and how to optimise the Partner channel working with a Direct channel
 

What you’re great at

 
  • Strategic thinking.
  • Systems Thinking to turn strategy into action.
  • Influencing Leaders at all levels.
  • Advising Sales leaders on all aspects of their business and teams.
  • Bringing a Strategic Sales perspective to the table when dealing with internal partners.
  • Establishing meaningful metrics and monitoring performance.
  • Building credibility with internal leaders, from Team Leaders to the Executive Team.
  • Helping Sales Leaders meet all their obligations…see bullet one in this section.
  • Representing reality to help protect selling time in the channel
  • Communicating effectively across channels and functional departments

 
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