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Enterprise Operations Manager (Internal)

Remote, UK

Your purpose in the role

As Enterprise Operations Manager, you will be an integral part of the Global Enterprise Leadership team.   You will work closely with Head of Enterprise Clients & Enterprise Clients Sales Manager(s) to support the channel being able to execute the strategy, deliver an exceptional Customer Experience and achieve revenue targets.  

Your main responsibility will be managing change into the channel.  You will serve as the key liaison point and ‘Voice of Enterprise Customers’ with all critical stakeholders in the business ensuring the team are ready to ‘accept’ change.

You will be the point person for the channel - managing stakeholders, representing the Enterprise “brand” and mobilising resources internally at Insights to enable success in the field, with other sales channels and with our customers.

You will also have accountability for working with the wider Sales operations team designing, implementing and managing efficient processes that support the overall business objectives of the Global Enterprise channel.  This will include a continuous improvement mindset and understanding themes and root cause.

What you’ll do to succeed

  • Strategy - Work in collaboration with the Enterprise leadership team to define and support the execution of the Enterprise sales strategy.

  • Change Management - Be the key lead for the Sales Channel on any projects/product launches which will impact the Enterprise Sales team & Customer (for example new product launches, Customer platform).

  • Ensure the Voice of Customer is taken into the room when working with stakeholders on change initiatives and any specific Enterprise requirements are taken into account

  • Be accountable for all ‘readiness’ activity stemming from any change initiatives ensuring both the sales team and customer are set up for success

  • Issue Management - Serve as the liaison between Sales teams and all support functions to trouble shoot and root cause any customer trends

  • Insight - Work in collaboration with the Data & Reporting manager on value add reporting content to help both the Sales team and customer (forecasting, Pipeline, Exec Reports, Headcount Reports etc)

  • Sales Forecasting - Assist the Head of Channel and Sales Leaders in the budgeting process / portfolio management process

  • Be the voice of reality in protecting selling time by prioritizing high-value time requests from internal partners

How will you do this?

  • You will be an integral part of the Enterprise Leadership Team.

  • You will become the go-to person for navigating the myriad of operational processes we need to execute.

  • You will build partnerships and networks across the business that will enable you to be successful.

  • You will use your influencing skills to ensure we meet all of our required timelines and due dates, as well and ensuring that our internal support functions are meeting their SLA’s for sales and for clients.

How you’ll show up

  • You will be a Champion for the Channel internally at Insights.

  • You will be a “Happy Warrior” in dealing with internal partners, even when the pressure is on and the stakes are high.

  • You will be prepared and professional, in command of the details of your work and larger organizational dependencies.

  • You will be a Systems Thinker with an eye towards how we can best execute our strategy.

  • You will be a trusted advisor to the Head of Enterprise and to the overall Sales Leadership Team.

  • You will lead by example, as an effective communicator, coach and collaborator across multiple functional and geographically based teams.

What you’re great at

  • Strategic thinking.

  • Systems Thinking to turn strategy into action.

  • Influencing Leaders at all levels.

  • Advising Sales leaders on all aspects of their business and teams.

  • Bringing a Strategic Sales perspective to the table when dealing with internal partners.

  • Establishing meaningful metrics and monitoring performance.

  • Building credibility with internal leaders, from Team Leaders to the Executive Team.

  • Helping Sales Leaders meet all their obligations…see bullet one in this section.

  • Representing reality to help protect selling time in the channel

  • Communicating effectively across channels and functional departments

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